These are the terms and conditions on which we supply digital products to you through our website at gameonbook.co.uk (the “Website”).
We are Kesters Nook Limited, a company registered in England and Wales (company number to be confirmed). You can contact us by email at steven@stevenmather.co.uk.
We sell the following digital products through the Website:
We also provide a link to purchase a physical paperback edition from Amazon. Purchases made through Amazon are subject to Amazon’s own terms and conditions, not these terms.
When you place an order through our Website, you are making an offer to buy the product. We accept your order when we supply the product to you (by sending you an email with your download link). At that point, a contract comes into existence between you and us on these terms.
We may reject your order for any reason, including where we are unable to verify your payment. If we reject your order, we will refund any sums you have paid.
The price of each product is as stated on the Website at the time you place your order. All prices are in pounds sterling and are inclusive of VAT at the applicable rate.
We charge you at the point of purchase. Payment is processed securely by our payment provider, Stripe. We do not store your payment card details.
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change takes effect.
We may offer promotional discount codes from time to time. These are subject to any conditions stated at the time of issue and may be withdrawn at any time.
After your payment has been confirmed, we will send you an email containing a secure, time-limited download link. Download links are valid for 7 days from the date of purchase. If your link expires, please contact us and we will issue a replacement.
It is your responsibility to download your files within the link validity period and to keep copies of the files you download. We are not responsible for any failure to download caused by your internet connection, device compatibility, or email filtering.
Because you are buying online, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to change your mind and receive a refund within 14 days of your order being confirmed.
However, you lose this right once you begin to download or access the digital content. Before completing your purchase, you will be asked to acknowledge that you consent to the digital content being made available to you immediately and that you understand this means you will lose your right to cancel once the download begins.
If you change your mind before downloading, contact us at steven@stevenmather.co.uk. We will process your refund as soon as possible and within 14 days. We will refund you using the same method you used for payment.
Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose, and of satisfactory quality. If you believe your digital product is faulty or not as described:
For detailed information on your statutory rights, visit the Citizens Advice website: www.citizensadvice.org.uk.
All content in our digital products, including text, illustrations, designs, and layouts, is protected by copyright and other intellectual property rights owned by or licensed to Kesters Nook Limited.
When you purchase a product, we grant you a personal, non-exclusive, non-transferable licence to use the digital content for your own private, non-commercial purposes. You may:
You must not:
If you are interested in a licence for educational, coaching, or institutional use, please contact us at steven@stevenmather.co.uk.
We may update our digital products from time to time, for example to correct errors, improve content, or reflect changes in law. If we make significant changes to a product you have already purchased, we will make reasonable efforts to notify you and provide access to the updated version.
We may also update these terms. The latest version will always be available on our Website. Changes will not affect orders already completed.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for your statutory rights under the Consumer Rights Act 2015.
Subject to the above, we are not liable for:
We may end the contract at any time if you do not make any payment to us when it is due, or if you breach these terms (including the permitted use restrictions in section 8). If we end the contract, we will not provide any further access to the products and may claim compensation for any losses we suffer as a result of your breach.
We will use the personal data you provide to us in accordance with our Privacy Policy. Please read it carefully before placing an order.
If you have a complaint, please contact us at steven@stevenmather.co.uk and we will do our best to resolve the issue.
If we cannot resolve a dispute, you may wish to use alternative dispute resolution (ADR). ADR is an optional process where an independent body considers the facts and seeks to resolve the dispute without you having to go to court. You are not obliged to use ADR and, if you are not satisfied with the outcome, you can still take the matter to court.
These terms are governed by the laws of England and Wales. You can bring a claim in the English courts. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts of the country where you live. We can bring a claim against you in the courts of the country where you live.